COVID-19 SANITARY PROTOCOLS
COMFORT AND SAFETY
• In order to respect the distance rules, please do not enter the reception hall if more than 8 persons are already waiting at the reception.
• As soon as you enter the hotel, wearing a mask is compulsory (from 11 years old)
• Please use the hydro alcoholic solution at your disposal.
• If you forgot your mask, you can buy one at the reception.
• Each time you enter the establishment, we invite you to take your temperature thanks to the terminal provided and to observe the marking circulation.
• For your safety, in order to limit contacts during your wait at reception and considering health restrictions, we invite you to pay for your entire stay by bank card or by bank transfer before or on your arrival.
• Additional services (drinks, treatments, boutique products, etc.) must be paid directly each time, preferably by contactless payment.
• Room access cards are systematically disinfected.
• We can no longer take your bags in luggage storage
• The luggage trolleys are at your disposal with a disinfectant spray, to allow you to use them in complete safety.
• Access to the games room is possible after disinfection of the hands at the entrance, the games are cleaned and disinfected several times a day.
• The provision of newspapers, magazines and documentation is no longer authorized.
• Hotel rooms are cleaned and disinfected under strict conditions between 2 clients.
• Laundry is cleaned at 60 ° C.
• Room cleaning during the stay is limited to changing towels and replacing bins.
• We invite you to reserve a time table for breakfast and dinner.
• In order to anticipate your meal, we invite you to consult our MENUS on our website or our APPLICATION (with the password VERTEVALLEE).
• The mask is compulsory when you walk. You will find hooks to hang your mask on your table.
• Tables are limited to 6 persons and are spaced 1m apart.
• The furniture is disinfected before each service
• The waiters wear a mask.
• In the kitchen all health protocols are applied, all cooks wear masks.
• The buffet breakfast service is provided by our teams.
• Access to our swimming pool and fitness area is possible except the Hamman which the authorities do not allow us to open.
• The access is limited to twice a day by time slot reservation: 8.00 a.m. to 8.45 a.m., 9 a.m. to 10.15 a.m., 10.30 a.m. to 11.45 a.m.(⚠ high attendance), 3 p.m. to 4.15 p.m., 4.30 p.m. to 5.45 p.m.(⚠ high attendance), 6 p.m. to 7.15 p.m. or 7:30 p.m. to 8:30 p.m.(Friday and Saturday only).
• Access to the sauna is limited to 4 people during your time slot.
• Bath towels, bathrobes and slippers are provided.
• Disinfectant sprays are available for furniture (deckchairs, fitness equipment, etc.).
• Aquagym and soft gym classes are cancelled until further notice.
• The storage lockers are not accessible.
• You can complete your stay with TREATMENTS in our Relaxation Spa.
• A temperature measurement will be taken on arrival.
• Wearing a mask is compulsory during the treatment.
• The cabins are disinfected between each client.
• Each treatment benefits from its own health protocol.